Shipping policy
Last updated: 30 September 2026
Ember and Eave is an online shop based in Nottingham, United Kingdom. Many of our products are sent directly from our suppliers' warehouses, most of which are outside the UK. This lets us offer a wide range at fair prices, but it means delivery takes longer than next-day services. This policy explains what to expect.
Processing time
Orders are processed and dispatched within 1–5 business days (Monday to Friday, excluding UK bank holidays). If an item is unexpectedly out of stock, we will email you and offer a full refund or an alternative.
Delivery times and costs
| Destination | Delivery time (after dispatch) | Cost |
|---|---|---|
| United Kingdom | 12–20 business days | £4.99, or free on orders of £50 or more |
| Europe | 12–25 business days | £14.99 |
| USA and Canada | 12–25 business days | £23.99 |
| Asia and Middle East | 15–30 business days | £23.99 |
Delivery times are estimates, not guarantees. Occasionally parcels are delayed by customs checks, carrier backlogs, bad weather or public holidays.
Where we deliver
United Kingdom; Ireland, France, Belgium, Luxembourg, Germany, Austria, Spain, Italy, the Netherlands, Portugal, Poland, Sweden, Denmark, Finland, Czechia, Greece, Cyprus, Romania, Hungary, Switzerland and Norway; the USA and Canada; and Japan, South Korea, Singapore, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. We cannot currently deliver to other countries, to PO boxes or to forwarding addresses.
Multiple parcels
Items in the same order may come from different suppliers, so they can arrive separately and on different days. You will only pay delivery once per order.
Tracking
We will email you a tracking number once your order has been dispatched. Tracking can take a few days to show movement and may pause while your parcel travels between countries.
Customs, duties and taxes
For UK orders of £135 or less, the price you pay at checkout is the full price: there is nothing extra to pay on delivery. UK orders over £135, and all orders delivered outside the UK, may be charged import VAT, customs duties or carrier handling fees by your local authorities or the carrier before delivery. These charges are not included in our prices or delivery costs and are the responsibility of the customer. US orders are very likely to have duties to pay, as the USA no longer has a duty-free allowance for small parcels.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away. We can change the address if the order has not yet been dispatched. We are not responsible for orders sent to an incorrect address given at checkout.
Lost, late or damaged parcels
If your order has not arrived within 10 business days of the latest estimated delivery date, or it arrives damaged, please email us with your order number (and photos of any damage). We will investigate with the carrier and send a replacement or a full refund. This does not affect your statutory rights.
Contact
Questions about delivery? Email info@emberandeave.co.uk or use our contact form. We aim to reply within 1–2 business days.