FAQ
How long will my order take to arrive?
Orders are dispatched within 1–5 business days. UK delivery then takes around 12–20 business days. Europe, USA and Canada orders take 12–25 business days, and Asia and Middle East orders 15–30 business days. See our Shipping Policy for details.
How much is delivery?
UK delivery is £4.99, or free on orders of £50 or more. Delivery to Europe is £14.99, and to the USA, Canada, Asia and the Middle East £23.99.
Which countries do you deliver to?
The UK; Ireland, France, Belgium, Luxembourg, Germany, Austria, Spain, Italy, the Netherlands, Portugal, Poland, Sweden, Denmark, Finland, Czechia, Greece, Cyprus, Romania, Hungary, Switzerland and Norway; the USA and Canada; and Japan, South Korea, Singapore, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. We can't currently deliver elsewhere.
Why is delivery longer than some shops?
Many of our products ship directly from our suppliers' international warehouses. This lets us offer a wider range at fair prices, but it means delivery takes longer than next-day services.
Will I get tracking?
Yes. We'll email you a tracking number once your order has been dispatched. Tracking can take a few days to update, and may pause while your parcel moves between countries.
My order came in more than one parcel. Is that normal?
Yes. Items in the same order can come from different suppliers and may arrive separately.
Will I have to pay customs charges?
For UK orders up to £135, no. VAT is included in our prices. UK orders over £135, and all orders outside the UK, may have import taxes, customs duties or carrier fees to pay before delivery. These aren't included in our prices. US orders are very likely to have duties to pay, as the US no longer has a duty-free allowance for small parcels. See our Shipping Policy for details.
Can I return something?
Yes. Let us know within 15 days of receiving your order, then send it back within 14 days. Return postage for change-of-mind returns is paid by you. If something arrives faulty or damaged, we'll put it right at no cost to you. See our Returns & Refund Policy.
Do I need an electrician to fit my light?
Ceiling, pendant and hardwired wall lights should be installed by a qualified electrician. Plug-in, USB and rechargeable lamps don't need installing. Check the product description if you're not sure.
Are bulbs included?
This varies by product. Check the product description, which will say whether bulbs are included and what type the light needs.
Can I change or cancel my order?
If your order hasn't been dispatched yet, email us as soon as possible and we'll do our best to change or cancel it.
How do I contact you?
Email patrolwarrior@gmail.com or use our contact form. We aim to reply within 1–2 business days.